Solution
Omnichannel commerce across stores, web and app
One inventory, one customer and one order history across your stores, website and app, with POS and ERP connected.
- Risks removed
- 3
- Delivery phases
- 4
- Deliverables you keep
- 4
The situation
Stock counts differ between the website and the stores, click-and-collect is handled by phone, and customers are strangers every time they switch channel.
Who it’s for
- 01Retail chains with physical stores and an online store
- 02Food and retail brands with a POS and a separate web platform
- 03Brands adding a mobile app to existing channels
Risks we remove
What usually goes wrong on this kind of project, and the fix we put in place for each.
Risk 01
Overselling
How we remove it. Near-real-time stock sync with safety buffers per channel.
Risk 02
Fragmented customer data
How we remove it. One customer record shared across POS, web and app.
Risk 03
Store staff workarounds
How we remove it. Store workflows designed with staff and tested in a pilot store first.
How we approach it
Each phase ends with something you can review before the next one starts.
01
Phase 1 of 4
Map channels
Document every system that holds stock, orders or customers.
Unify data
Choose the system of record for each object and design the sync.
Pilot
Run the new flows in one store and fix what staff find.
Roll out
Expand store by store with monitoring on stock accuracy.
What you get
Everything below is handed over in your name: code, accounts, documentation and credentials.
Handover manifest
4 of 4 handed over
- 01Unified inventory and order routingYours
- 02Click and collect and ship-from-storeYours
- 03Shared customer profiles and loyaltyYours
- 04POS and ERP integrationsYours
Repositories, accounts, licences and credentials are created in your organisation from day one.
Typical stack
Chosen at architecture, not by habit.
Typical stack: Next.js, Medusa.js, React Native, POS APIs, Node.js.
Questions we’re asked
Who owns the code?
You do. Repositories live in your organisation from the first commit, and every licence, credential and deployment is in your name.
Do you sign an NDA before we share details?
Yes. We sign a mutual NDA before any discovery call where you share architecture, data or commercial details.
Book an architecture review
A 60-minute session with a senior architect. We review your current platform, integrations and growth plans, then send a written summary of risks and options.
- For companies with a real platform decision coming up
- NDA signed before we talk details
- The written summary is yours to keep