Service
Managed services for commerce platforms
SLA-backed support, monitoring, upgrades, security patching and continuous improvements after launch.
- Risks removed
- 2
- Delivery phases
- 4
- Deliverables you keep
- 4
The situation
Launch was the start, not the finish. You need someone watching the platform, patching it and improving it every month without hiring a full team.
Who it’s for
- 01Brands after a new build or replatforming
- 02Teams without in-house platform engineers
- 03Businesses that need response times in writing
Risks we remove
What usually goes wrong on this kind of project, and the fix we put in place for each.
Risk 01
Slow responses to incidents
How we remove it. Response times by severity, written into the agreement.
Risk 02
Platform decay
How we remove it. Monthly reports on speed, errors and upgrades against the launch baseline.
How we approach it
Each phase ends with something you can review before the next one starts.
Onboard
Access, runbooks and a baseline of current metrics.
Phase 1 of 4
Monitor
Uptime, errors and Core Web Vitals, with on-call alerts.
Phase 2 of 4
Improve
A monthly sprint on the priorities you set.
Phase 3 of 4
Review
Quarterly review against targets.
Phase 4 of 4
What you get
Everything below is handed over in your name: code, accounts, documentation and credentials.
Handover manifest
4 of 4 handed over
- 01Monitoring and alertingYours
- 02Security patches and upgradesYours
- 03Monthly improvement sprintsYours
- 04Monthly reportYours
Repositories, accounts, licences and credentials are created in your organisation from day one.
Typical stack
Chosen at architecture, not by habit.
Typical stack: Observability, CI/CD, Dependency scanning, Backups.
Questions we’re asked
Who owns the code?
You do. Repositories live in your organisation from the first commit, and every licence, credential and deployment is in your name.
Do you sign an NDA before we share details?
Yes. We sign a mutual NDA before any discovery call where you share architecture, data or commercial details.
Book an architecture review
A 60-minute session with a senior architect. We review your current platform, integrations and growth plans, then send a written summary of risks and options.
- For companies with a real platform decision coming up
- NDA signed before we talk details
- The written summary is yours to keep